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Company:

American Greetings

Product:

Webshots Desktop 3

Category:

Media, Photography

Problems:

Application exits prematurely as another user besides the installing user, with "Your webshots installation is corrupt."

Webshots Desktop looks in HKEY_CURRENT_USER for settings that only exist for the user that installed Webshots Desktop, and exits if it does not find them.

If you copy these settings to another user account by hand or by using Regedit, webshots.scr further causes application errors looking in the installing user's Internet Explorer browser cache. Other users' browser caches are off-limits to the current user.

Workarounds:

None. Choose a different product.

References:

http://forums.cnet.com/5208-4_102-0.html?threadID=50465

Hands-On Testing with Sysinternals' Process Monitor

Submitted:

3/14/2009

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